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Tata Docomo Takes Customer Service to the Next Level With LIVE CHAT
India’s Comviva Powers E-Recharge for Vodafone Egypt
BSNL Launches Prepaid GSM Fixed Wireless Phone in Karnataka
Reliance Mobile Launches 2 New Mobile Net Packs for Prepaid
Rcom Hived Off Its Tower Business To GTL Infra

Tata Docomo Takes Customer Service to the Next Level With LIVE CHAT

Posted: 28 Jun 2010 03:43 AM PDT

Living true to its promise of repeatedly redefining the telecom experience for its subscribers and Having the right tools to meet customer care needs with speed, Tata Docomo, GSM Mobile service operator has introduced “Live Chat” platform which offers real time query and resolving the customer’s issue.

Tata Docomo’s yet another unique Live Chat service provides a refreshingly different telecom experience to its GSM customers. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly. The Live Chat service will be available 24×7 and also allows to share files during the chat session to the executive.

The Live Chat tools also enabled Tata Docomo’s existing or prospective subscribers to submit their query for a new connection by giving their details.User when submit their query or details will get a chat window and a customer service executive will be on line to resolve the query or issue in real time.

To know more on Live Chat visit here : Tata Docomo Live Chat

India’s Comviva Powers E-Recharge for Vodafone Egypt

Posted: 28 Jun 2010 01:46 AM PDT

India based Comviva Technologies (formerly knows as Bharti Telesoft Limited), the global leader in providing mobile solutions beyond VAS, today announced that its next generation PreTUPS electronic top-up platform has been selected by Vodafone Egypt to deliver e-recharge services to the operator's 24.6 million subscribers.

Comviva's PreTUPS will empower Vodafone's customers in Egypt to top-up their talk-time with any value, anytime and anywhere. PreTUPS will extend prepaid service reach, by improving access, convenience, and service delivery to new and existing customers. PreTUPS will also extend service to Vodafone Egypt's postpaid customers by enabling them to pay their mobile bill via the operator’s network of authorized channel members.

Commenting on the alliance, Manoranjan Mohapatra, CEO, Comviva said, "Our PreTUPS solution has received overwhelming acceptance from operators and subscribers in emerging markets, with millions of mobile prepaid subscribers now enjoying the ability to top-up their accounts with any amount. We have successfully deployed our next generation PreTUPS prepaid solution for over 25 leading mobile operators across the globe."

BSNL Launches Prepaid GSM Fixed Wireless Phone in Karnataka

Posted: 28 Jun 2010 01:23 AM PDT

State-owned telecom operator Bharat Sanchar Nigam Ltd (BSNL) launched Fixed Wireless Phone over GSM platform with attractive prepaid tariff plans in Karnataka Telecom circle.

Fully loaded with all popular features, BSNL GSM Fixed Wireless Phone (FWP) will cost Rs.2100 and comes with free usage of 350 minters per month for the period of one year (total 4200 minute in a year). The free minutes can be used to make calls to any BSNL phone (Local/STD) any where in India.

BSNL introduces two affordable tariff plan at Rs.62 and Rs.68. Plan-62 will comes with talk time of Rs.15 and provide pay per second tariff while Plan-68 comes with talk time of Rs.25 and provide per minute plan where in subscriber can make local and STD calls to any network at 49 paisa per minute.

Particulars	GSM FWP Plan 62	GSM FWP Plan 68
SIM + FRC	Rs.62	Rs.68
Tariff	All local and STD Calls to anywhere in India 1 paisa/second	All local and STD Calls to anywhere in India 49 paisa/minute
Tariff Validity	365 Days	365 Days
Account Validity	Life Time	Life Time
Free Talk Time	Rs.15	Rs.25
Free Calls (Local/STD)	Up to 21000 seconds per month (BSNL to BSNL) for 12 Months	Up to 350 minutes per month (BSNL to BSNL) for 12 Months
FREE SMS (as a special offer valid up to 12 August 2010)	1000 Local and 1000 National SMS for 30 days	1000 Local and 1000 National SMS for 30 days
Note-: Beyond 365 Days customer can use STV 45 or STV 49 to continue the tariff plan as their requirement. Customer has to top up their account with Rs.200 in every six months to retain life time validity. All top-up and full talk time recharge are allowed.

The Features of the BSNL GSM -FWP -:

1. A large Display Screen.
2. Ability to send and receive SMS.
3. A large Phone Book to store 200 Numbers. The Numbers can be dialed
from the Phone Book.
4. Hands free feature.
5. There are accessories like Clock / Calculator etc.
6. Supports 3 party conferencing.
7. Excellent Voice.
8. Battery Backup.
9. Support 10 Polyphonic ringing tones.
10. Calls divert possible just like Mobile phones.

Reliance Mobile Launches 2 New Mobile Net Packs for Prepaid

Posted: 27 Jun 2010 11:41 PM PDT

Reliance Communications, India's single largest Dual Technology leader has launched 2 more Mobile Net (GPRS) Packs for prepaid Customers Nationwide (GSM/RTL) in addition to Rs.5 and Rs.51 packs.

The 2 new packs which are launched are priced attractively at just Rs.29 and at Rs.99. With "Mobile Net 29" you can get FREE usage up to 500 Mb with 7 days validity and with "Mobile Net 99" you can get FREE usage up to 2.5 Gb with 30 days of validity.

Earlier in the last post, we mentioned that Reliance Communications launched Mobile Net 99 pack for only POSTPAID customers and now the same offer has been extended for the prepaid customers.

The offers are tabulated below:

Particulars	Mobile Net 29	Mobile Net 99
MRP (Rs.)	29	99
Talk Time	-	-
Free Usage	500 Mb	2.5 Gb
Validity	7 days	30 days
Fine Print	Free usage has to be consumed within 15 days or will be lapsed	Free usage has to be consumed within 30 days or will be lapsed

Note : The above two Mobile Net Packs are available ONLY THROUGH E-RECHARGE.

As a promotional offer, Reliance is offering Free multimedia content (Wallpapers, ringtones, videos, animations) worth Rs 99 with "Mobile Net 99" pack. For content Download Click: R World > Info & Utilities > Mobile Net Zone

For More, Call *333 or 30333333 (toll free) from any of your Reliance Phone.

Rcom Hived Off Its Tower Business To GTL Infra

Posted: 27 Jun 2010 10:57 PM PDT

In a bid to reduce debt and investment in GSM/CDMA network up-gradation, Reliance Communications (Rcom), India’s single largest Dual Technology Mobile Service orator hived off its mobile tower business to GTL Infrastructure for Rs 50000 crore ($11 billion).

After the above deal to GTL infra becomes world’s largest telecom infrastructure company not controlled by a telecom operator.

The boards of the Reliance communication and and GTL Infrastructure (GTL Infra), have approved the transaction. The deal will be implemented through a demerger of Reliance Infratel's tower assets into GTL Infra.

At present RCom owns 95% of R-Infra, only tower business of R-Infra will be merged with GTL, RCom will retain its optic fibre network and related assets. Reliance Infratel has 50,000 towers and GTL now has 30,000 towers – following the merger the merged entity will will have 80,000 telecom towers, 1.25 lakh tenancies from 10 telecom operators. RCom will be the largest tenant.The other tenants include Aircel, Etisalat DB Telecom, MTS, Uninor Telecom, Videocon Mobile, Tata Teleservices, Vodafone and S Tel. GTL has plan to add 20,000 towers more.

GTL Infrastructure, established in 2004 and part of Global group, is the pioneer in Shared Telecom Infrastructure in India. GTL Infrastructure offers ready to use passive infrastructure to wireless telecom operators.

GTL Infra is in the midst of rolling out a Pan India network of 23,700 towers by 2010/11, and is offering the infrastructure to the leading service providers in India. It is a publicly listed company, and has emerged as the largest independent tower company in India.